Case Study
Transforming Operations at Uniplural Group with Owly
Client Overview
Uniplural Group is a leading childcare provider in Malta, managing seven centres with 40–70 places each. Known for its commitment to quality care, the group sought a solution to address operational inefficiencies and communication challenges across its centres.
Challenges
Uniplural faced significant hurdles in maintaining consistency across its centres. Top management struggled to ensure uniform documentation practices, and parents often voiced concerns over limited visibility into their children’s daily activities. Communication was fragmented, with photos shared via closed social media groups, which lacked professionalism. These inefficiencies not only impacted operations but also hindered the group’s ability to build trust with families.
Solution
In Q1 of 2024, Uniplural adopted Owly to modernise its processes and address these challenges. Key features tailored to their needs included:
- Assessment Portfolio Generation to automate tracking and reporting, saving carers valuable time.
- Live Chat to create seamless communication between parents and centres, improving transparency.
- Attendance Collection to streamline record-keeping and reduce administrative workloads.
Owly worked closely with Uniplural to implement the system across all seven centres, supporting over 500 parents during the transition. A strategic rollout ensured smooth adoption without disruptions to daily operations.
The Results
”As childcare managers, we are constantly seeking tools that enhance our operations and improve the experience for both our staff and the families we serve. Owly has been a game-changer for us. The user-friendly interface and comprehensive features have streamlined our communication and record-keeping processes. Owly listens to its users and continually evolves to meet our needs. We highly recommend Owly to any childcare centre looking to enhance its operational efficiency and overall service quality.”
CharmaineGroup Childcare General Manager
What we Achieved
Since implementing Owly, Uniplural Group has achieved remarkable results:
- 15+ hours saved monthly through automated attendance tracking.
- 3 hours saved per child per week for carers thanks to portfolio automation.
- A significant boost in parent satisfaction due to real-time updates and enhanced transparency.
Parents now receive timely insights into their children’s activities, while staff benefit from a user-friendly platform that simplifies daily tasks.
Conclusion
Uniplural Group’s partnership with Owly has transformed its operations, allowing it to focus more on delivering quality care and less on administrative burdens. With improved communication, streamlined workflows, and satisfied parents, Uniplural has set a benchmark for childcare excellence in Malta.
105
Saved in admin work
12
Average Support Response Time
25
Hours saved per carer per month
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