Case Study
Saving Time and Building Trust: Owly’s Role in Wiggles’n Wriggles’ Success
Client Overview
Wiggles’n Wriggles manages four childcare centres in Malta, each catering to around 40 children. Known for its commitment to quality care, the group sought a reliable solution to address operational inefficiencies and enhance parent engagement.
Challenges
The centres struggled to track daily child activities and relied on paper-based methods to communicate with parents. Payment collection was another critical challenge, affecting cash flow and daily operations. These issues hindered reputation and operational efficiency, creating a need for a streamlined solution.
Solution
Wiggles’n Wriggles implemented Owly in June 2022, selecting it for features that directly addressed their pain points:
- Activity Tracking: Ensured parents received real-time updates about their children’s activities.
- Assessment Module: Simplified carers’ workflow while keeping parents informed about their child’s progress.
- Payment Module: Optimised payment collection, providing a clear financial overview for the group’s general manager.
- Portfolio Generation: Created detailed portfolios in minutes, saving carers hours of work.
Owly also introduced an internal chat feature, eliminating the need for third-party communication apps.
The Results
”Owly has transformed how we communicate with parents, making it easier and more efficient to share updates about their children’s day. The real-time messaging feature has strengthened our partnership with parents, ensuring they always feel connected and informed. With Owly, we’ve saved countless hours on daily portfolios and managing invoices while keeping administrative tasks in order. It’s a must-have tool for any childcare provider looking to enhance communication and build trust with families.
Pia DarmaninGeneral Manager
What we Achieved
- Payments are now collected within an average of 2 days, improving cash flow.
- Carers can generate portfolios in just 5 minutes, compared to 2 hours previously.
- Child activities are tracked instantly, providing parents with timely updates throughout the day.
- Internal communication has improved, simplifying coordination across all centres.
Conclusion
By implementing Owly, Wiggles’n Wriggles has achieved greater operational efficiency, improved communication with parents, and optimised financial processes. With a robust system in place, the group is now better equipped to focus on delivering exceptional care and strengthening trust with families.
2
Average time to collect payments
5
Time to create a portfolio
25
Hours saved per centre per month
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